Trends for Customer Service

Trends for Customer Service

Trends for Customer Service in 2017

Customer Service is one of the parts that a company should take more seriously, as that is the direct communication with your customer, and depending on how well you handle it, you will not only be able to keep loyal customers but to get new ones, so in this article we will show you what will be the trends on this part of business for 2017.

“We, in Grupo Denim, keep a very close relationship with our customers, always looking to meet their expectations and highest quality standards, and assigning a Customer Service Department that will keep a close communication with them every day”, said Salomon Juan Marcos Villarreal, president of Grupo Denim.

The expectations from customers in 2017 will increase, demanding faster and better communication, and as technology advances, the companies must be able to use this tool on their favor to keep their customers satisfied with their services.

Companies will start feeling pressure to have better and more specialized Customer Service Departments, improving their communication by using the digital tools they have, as that will determine the success or failure to get potential new customers and keep the ones they already have.

Enterprises must consider the real importance of improving the service given to their customers in 2017, especially if we consider that many of them will look for a new supplier due to a bad experience they had with the products, quality or price.

Many enterprises will have to leave their comfort zone if they want to grow up in 2017, reinventing themselves and finding new ways to improve their communication with their customers, and they will be able to achieve it by anticipating to the changes, accepting them and using them on their favor, by constantly following the changes and trends of technologies.

“It is important to have an excellent relationship with your customers, making them feel comfortable with you and become very trustable, as that will create an strong bows with them”, added Salomon Juan Marcos Villarreal.

Why should entrepreneurs take vacations?

Why should entrepreneurs take vacations?

Importance of vacations for entrepreneurs

Some of the many characteristics of a true entrepreneur are their energy and capability to do many things in a day, they sometimes seem to be unstoppable, but the truth is that they are not. They are human beings and need vacations, just as the rest of the people, and in this article we will show you the real importance of them to become more productive.

“Rest is essential for an entrepreneurs that wants to become more productive, so it is necessary to sleep well every night, to get away from business on weekends and to take vacations at least once a year”, advised Salomon Juan Marcos Villarreal, president of Grupo Denim, about this topic.

So you are an entrepreneur, who is working untiringly to succeed, but you cannot allow yourself to take vacations, so what is the point of working so hard? Taking some days off your enterprise will be beneficial at short and long terms; otherwise, your body will start demanding some rest with different signs that will manifest in illnesses.

But as a responsible entrepreneur, you cannot take vacations every time you feel the need, correct? If you want to be away from the business world for at least a week, you will have to plan it with anticipation, it is hard but not impossible to find the perfect time of the year to be away from your company, make some research and identify the periods of low demand, as that will be the perfect time for your vacations.

It is important that your company is composed by a strong teamwork, that will be able to solve all problems in the company with or without you, if you are taking vacations, you must assign someone that will be in charge of reporting urgent issues only with you, as you would not want to receive a phone call every five minutes.

“When you work hard to have a successful project or company, you deserve some vacations that will keep you fresh and motivated to keep on being more productive”, added Salomon Juan Marcos Villarreal.

Why dealing with conflicts immediately?

Why dealing with conflicts immediately?

Reasons to deal with conflicts immediately

Has it ever happened to you that you have to face different conflicts within your company but you keep on postponing it? After reading this article you will have to deal with them immediately.

“It is very difficult to face a situation that makes both parts feel uncomfortable, but the sooner you find the way to solve them, the sooner the environment within your company will improve”, said Salomon Juan Marcos Villarreal, president of Grupo Denim, about this topic.

Although it is true that not all of us can face and solve conflicts easily, there are many different reasons as to why procrastinating might be dangerous, here are some reasons:

  1. Levels of stress – When you are under pressure, your levels of stress increase, so when you have to solve a conflict, you must do it immediately, evading it will make stress grow, ignoring a problem will not solve it. Higher levels of stress can bring you serious illnesses, so you should better do what it takes to avoid it.
  2. Emotional issues – When you have unsolved conflicts, your frustration will increase too, which can later lead you to emotional issues, such as outbursts that can create serious problems within the office. If you are having problems with a person, the best solution would be to talk directly to that person, you will be surprised about how flexible he or she will be and you will gain respect for being forthright.
  3. Bigger problems – Procrastination to solve conflicts will only be good to make conflicts increase.

“A leader is good in finding solutions, if there are conflicts within your company, analyze them and find the way to come with a good conclusion, and do not wait too long to face the problems”, added Salomon Juan Marcos Villarreal.

Having a successful job interview

Having a successful job interview

How to have a successful job interview?

When you go to a job interview looking for the job of your dreams, you would better make sure everything runs smoothly so you can be hired, but how to do it? In this article we will show you useful tips that will make it perfect.

Salomon Juan Marcos Villarreal, president of Grupo Denim, advised about this topic: “A first impression will make a very important difference, so it is essential to be well prepared and transmit trust to your interviewer, so the company knows they are making a good decision by hiring you”.

Here are some tips that will help you having a successful job interview:

  • Know the company – The first thing you have to do if you want to have a successful interview is to be prepared, and for that, you should investigate the main concepts of the company, that will demonstrate the interviewer that you are truly committed and interested in being part of it.
  • Dress for the job – When you investigate about the company, you can have a better idea of the dress code, remember that visual impression counts, so dress for the job position you would like to get.
  • Be punctual – Punctuality will be the key to cause a good impression. There will not be any excuses than can justify being late for a job interview, so take your time and leave one hour before if necessary, for incidentals.
  • Look for the body language – You express more than you can imagine with your body language than with the words you speak, so it is essential for you to practice it before you enter to the job interview, have a good posture, look at your interviewer to the eyes and avoid those expressions or habits that will make you look nervous.

“In order to have a successful job interview, you should show confidence, if you are good for the position, make sure you reflect it and trust in your abilities”, added Salomon Juan Marcos Villarreal.

Building your financial independence

Building your financial independence

Building your financial and working independence

You can constantly find people who are totally tired and frustrated with their daily works, and most of them dream of having their own business, becoming their own boss and being financially independent, if that is your case, keep on reading this article as we will show you how to make it possible.

Salomon Juan Marcos Villarreal, president of Grupo Denim and a Mexican entrepreneur share his thoughts about this topic: “Mexico is a country full of entrepreneurs, willing to chase their dreams and succeed; we must support their ambition and their eagerness to make this a better country”.

Having a job is no longer a safety way to generate incomes, and as people realizes about this truth, they are looking for different ways to build their own working and financial independence by becoming entrepreneurs, but this is not an easy path, you will have to face many obstacles that only those persons who are truly decide to succeed will overcome.

Fear is one of the main obstacles to defeat, and the first thing you must need to know is to accept it, instead of seeing it as something wrong. Fear can actually be a positive thing when you learn how to take advantage of it and make it make it your reason to reach your goals, as when you change your mentality you can go wherever you plan to go.

Entrepreneurs should also be very aware that excuses are only good to delay you, if you are truly decided about starting your own business, do not look for excuses to start, even when they must feel real, the truth is that we hide behind them when we are afraid to start something new.

“Many persons dream of being independent, and the truth is that this freedom is there for everyone if you are willing to do what it takes to make it possible, with a clear vision you can achieve everything propose to do”, added Salomon Juan Marcos Villarreal.

Making 2017 your year

Making 2017 your year to win

How to make 2017 your year to win?

The first month of 2017 is over now, and as the year keeps on going, some of the New Year’s resolutions will start turning into promises that we might not be accomplished once again. In this article we will give you some tips that will help you turning this 2017 into your year.

“2017 will be filled with opportunities for those who are not afraid to face challenges, there are multiple ways to win this  year with the right attitude and the necessary work”, said Salomon Juan Marcos Villarreal, president of Grupo Denim.

If you want to make this 2017 your year, check out these tips:

  1. Visualize your personal and professional goals – Visualization is one of the most powerful tools that will make you reach your goals, as you will stay focus, make it before you go to sleep so that stays in your mind when you wake up.
  2. Be organized – When you have a pending list, it is easier to prioritize and your mind will stay clear.
  3. Give a rest to your electronic devices – It might seem like the mobile phone or tablet makes us more productive, but this is not always accurate. When you depend so much on technology, you might develop anxiety or a serious obsession over them.
  4. Be positive – When you start something new, you will have to face multiple challenges, but if you keep a positive attitude, you will be able to sort them out easily. Successful persons keep a positive mental state.
  5. Learn to delegate – When you are in charge of personnel or you start your own business, you might want make everything on your own, but when you learn to delegate you and your team become more productive.
  6. Be motivated – Motivation is easy when you keep a positive attitude, but you should also make sure the ones around you are motivated too, make your teamwork be passionate, and all of you can get rewards
  7. Become a great leader – Although being positive and motivated is not as easy as it sounds, but a true leader inspire the others to follow them, so you must predicate with your example and work every day to become better.

Salomon Juan Marcos Villarreal also added: “There are plenty of different actions that you can do today in order to have a successful year, but it starts with small actions that must be done immediately, this will help you making all your purposes become a reality”.

Mexican entrepreneurs

Mexican entrepreneurs

Causes of failure on Mexican entrepreneurs

Mexican is a country fill with entrepreneurs who want to change their country and the whole world, contributing with fresh ideas on the business world, but, although they have everything they need to succeed, some of them do not know how to deal with failure and end up quitting. In this article, we will give you the main causes of failure in Mexican entrepreneurs and how to deal with them.

“Failure is unavoidable when you are looking to reach goals and become successful, you need to accept it and learn the lessons it has to teach you, that will make you stronger and will get you closer to where you intend to go”, said Salomon Juan Marcos Villarreal, president of Grupo Denim.

So why Mexican entrepreneurs stop chasing their dreams? Here are some of the main causes of failure:

  • Lack of plans – Successful entrepreneurs know the importance to set plans, write them down, follow them and modify them as much as it is needed, so if you want to start your own business but do not take necessary time to prepare your plans, be careful.
  • Start without funds – If you start your business without a backup budget, failure might reach you faster than you encounter success.
  • No action – Even if you have the best business model or the most interesting product, you will definitely get nowhere unless you take action.
  • Competition – Do not neglect your competition, or they will be more prepared and you will be closer to failure.
  • Quitting – Before you decide to enter into the complicated world of business, you must be aware that every successful entrepreneur has encounter failure many times, do not be so eager to quit on the first obstacle you encounter.

Salomon Juan Marcos Villarreal also added: “Mexico is a country with many talented persons with everything they need to become successful on the business world”.

Habits to develop your entrepreneurial skills

Habits to develop your entrepreneurial skills

Habits that will develop your entrepreneurial skills

An entrepreneur should always be working on developing his skills to succeed on the business world, by changing the habits and in this article we will show you how you can improve your abilities.

“Good habits can make you a successful person and bad ones can drive you to failure, so it is important to be aware of your habits and if they are getting you closer to your goals”, said Salomon Juan Marcos Villarreal, president of Grupo Denim, about this topic.

Here are some habits that will for sure improve your entrepreneurial skills:

  • Saving – It does not matter how much money you have, you should always having savings. You should always save at least a 25% of your incomes for incidentals.
  • Forget about comfort zone – Comfort zone is the most dangerous place to be, if you are feeling too cozy, it is time to move on and successful entrepreneurs know it well. There will always something different that you might have to do, it might scare you or make you feel uncomfortable, but you must understand that this feeling of inconvenience is part of your growth.
  • Control your emotions – This might be the hardest but one of the most necessary habits that any entrepreneur most develop. Emotional intelligence will allow you to separate your professional and personal life. We go through a lot of different emotions through the day, so the most you can take control over them, the most focused you will be.
  • Wake up earlier – The most successful entrepreneurs wake up pretty early in the morning, keep in mind that the earliest your day begins, the more things you will be able to achieve.

“There are plenty of different habits that a person can implement to improve the entrepreneurial skills, such as reading daily, resting well and surround by positive people, among many more”, said Salomon Juan Marcos Villarreal.

Importance of good partnership in business

Importance of good partnership in business

Importance of choosing great partnerships for your business

If you want to make big things, do them by yourself. If you want to make extraordinary things, do it with a team. This article is intended to show you the importance of surrounding by the right people and choosing the best partnership for your business.

“It is essential to work with the right people that aspire to the same things, search for success as you are doing it and contributes with ideas that will make your company grow up”, advised Salomon Juan Marcos Villarreal, president of Grupo Denim.

But how to know if you are associating with the right partner? First step and maybe the most important one is to trust that person, by trusting your instincts. If you ever think of making a partnership with a person who is highly recommended but you do not feel you can trust him, stop before it is too later. Putting everything in writing is as important as finding the right partner, so always make sure both sides know where the boundaries are, which role you will play and your compensations. A clear contract agreed by both parts is essential before you start any partnership.

Getting a new partner for your business will be, somehow, similar to marrying a person, you have to date him or her to know each other better before you take that very important decision of joining, and the same goes for business, if you want to know if your possible business partner is trustworthy, you must know him for at least one year.

If you have decided to get partners for your company, it will be recommended not to get more than two; many different opinions and way of thinking can cause trouble at a company.

“Partnership should be a tool to make your company stronger, get someone you really trust in, who has strengths that will complement you and ideas that will make your business become more successful”, added Salomon Juan Marcos Villarreal.

Becoming more confident in business

Becoming more confident in business

How to become more confident on business?

Being confident is a powerful tool that can open you many doors at business, so in this article we will give you tips that will help you improve your confidence every day.

“It is important to show confidence personal and professionally, and for that, it is necessary to be prepared, read and learn as much as you can as you will show your confidence on the way you act and the words you say”, advised Salomon Juan Marcos Villarreal, president of Grupo Denim and a Mexican entrepreneur.

Confidence will give you advantage on business, if you want to improve it, here are some tips that will help you achieving it:

  1. Read – You will always have a different view about things when you read. The more you read, the more prepared you will be to talk about any topic, which will make you feel confident to establish a conversation with anyone.
  2. Keep yourself inform – We are not talking about listening to the news all day long as that will keep you on a constant level of stress. But when you are informed about the situations around you, you will be confident when you talk about a specific topic.
  3. Be humble – It is easy to make mistakes, what is really hard is to accept them, be humble and apologize when you have done wrong, that will help you walking in life with confidence.
  4. Be kind – We mistaken weakness with kindness and they are two different things. Being kind will make you look as a more confident person with everyone around you, and will also produce that others will treat you better.

“Every person has characteristics that make them unique and strength that will give them the confidence to stand out from the rest, but it is necessary to identify them and work on them to improve the self-esteem and become better every day”, added Salomon Juan Marcos Villarreal.