Trends for Customer Service

Trends for Customer Service

Trends for Customer Service in 2017

Customer Service is one of the parts that a company should take more seriously, as that is the direct communication with your customer, and depending on how well you handle it, you will not only be able to keep loyal customers but to get new ones, so in this article we will show you what will be the trends on this part of business for 2017.

“We, in Grupo Denim, keep a very close relationship with our customers, always looking to meet their expectations and highest quality standards, and assigning a Customer Service Department that will keep a close communication with them every day”, said Salomon Juan Marcos Villarreal, president of Grupo Denim.

The expectations from customers in 2017 will increase, demanding faster and better communication, and as technology advances, the companies must be able to use this tool on their favor to keep their customers satisfied with their services.

Companies will start feeling pressure to have better and more specialized Customer Service Departments, improving their communication by using the digital tools they have, as that will determine the success or failure to get potential new customers and keep the ones they already have.

Enterprises must consider the real importance of improving the service given to their customers in 2017, especially if we consider that many of them will look for a new supplier due to a bad experience they had with the products, quality or price.

Many enterprises will have to leave their comfort zone if they want to grow up in 2017, reinventing themselves and finding new ways to improve their communication with their customers, and they will be able to achieve it by anticipating to the changes, accepting them and using them on their favor, by constantly following the changes and trends of technologies.

“It is important to have an excellent relationship with your customers, making them feel comfortable with you and become very trustable, as that will create an strong bows with them”, added Salomon Juan Marcos Villarreal.

Making 2017 your year

Making 2017 your year to win

How to make 2017 your year to win?

The first month of 2017 is over now, and as the year keeps on going, some of the New Year’s resolutions will start turning into promises that we might not be accomplished once again. In this article we will give you some tips that will help you turning this 2017 into your year.

“2017 will be filled with opportunities for those who are not afraid to face challenges, there are multiple ways to win this  year with the right attitude and the necessary work”, said Salomon Juan Marcos Villarreal, president of Grupo Denim.

If you want to make this 2017 your year, check out these tips:

  1. Visualize your personal and professional goals – Visualization is one of the most powerful tools that will make you reach your goals, as you will stay focus, make it before you go to sleep so that stays in your mind when you wake up.
  2. Be organized – When you have a pending list, it is easier to prioritize and your mind will stay clear.
  3. Give a rest to your electronic devices – It might seem like the mobile phone or tablet makes us more productive, but this is not always accurate. When you depend so much on technology, you might develop anxiety or a serious obsession over them.
  4. Be positive – When you start something new, you will have to face multiple challenges, but if you keep a positive attitude, you will be able to sort them out easily. Successful persons keep a positive mental state.
  5. Learn to delegate – When you are in charge of personnel or you start your own business, you might want make everything on your own, but when you learn to delegate you and your team become more productive.
  6. Be motivated – Motivation is easy when you keep a positive attitude, but you should also make sure the ones around you are motivated too, make your teamwork be passionate, and all of you can get rewards
  7. Become a great leader – Although being positive and motivated is not as easy as it sounds, but a true leader inspire the others to follow them, so you must predicate with your example and work every day to become better.

Salomon Juan Marcos Villarreal also added: “There are plenty of different actions that you can do today in order to have a successful year, but it starts with small actions that must be done immediately, this will help you making all your purposes become a reality”.

Diversity of talent

Diversity of talent

Diversity of talent: The key to grow up on business in 2017

2016 is almost over, so many companies have already planned their strategies to increase their sales, make their companies grow up and create more job sources, and although 2017 will be a year full of challenges for entrepreneurs, it is also proving to be an excellent year to strengthen strategies that will help them persevere, and, in this article, we will focus quality that will change the companies: diversity of talent.

“Entrepreneurs must see the many benefits that the diversity of talents within a company can carry on, as it is only with a strong teamwork that a company can stand firm through the obstacles”, said Salomon Juan Marcos Villarreal, a Mexican entrepreneur and current president of Grupo Denim.

Organizations looking to have competitive advantages must know the importance of diversity among the members of the company, as each one can offer different abilities that will represent a benefit.

Accepting diversity of talents within a company will mean you will have more alternatives as all members of a teamwork will contribute with their ideas, improving the projects and making it easier to take the best decisions.

Heterogeneity on your company’s talent will help you entering into more markets, and by being more empathic with your customers, you will discover more loyalty from them with your company, decreasing the numbers of your sales and your whole business.

Those companies who embrace diversity have a clear competitive advantage versus their opposites. Some of the biggest enterprises have already noticed its importance and have taken the necessary actions to include more personnel when taking decisions.

“Inclusion and diversity bring many different benefits to a company, by having different perspectives, you can take better decisions for your company’s growth, so it is important to consider the talents of each member of your teamwork”, added Salomon Juan Marcos Villarreal.