Tips to have the give customer service
Many of the most successful businessmen agree that a bad customer service have finished many businesses leading them to failure, for losing customers, which reduces earnings. You can have a very profitable business but without the best customer service, it might go to bankrupt sooner or later, so this article is dedicated to improve this important area of your company.
“A good customer service will make a difference on a successful business, it is very important to treat your customers carefully, offer them what they need and more and try to be the best every day, especially now on a globalized business world”, advised Salomon Juan Marcos Villarreal, president of Grupo Denim, about this topic.
Here are some useful tips to improve your customer service:
- Find the best personnel – If you want to offer a good service to your customers, you must have staff that is willing to do it, make sure you express clearly what you mean by a good service, train your personnel, make them trustable and motivate them to have customers satisfied with the products or services.
- Know your customers – Listen to them, understand them, that will give you the necessary tools to answer to their needs and expectations, find those customers who have decreased their orders and find out what their conformities might be.
- Recognition and reward – Everyone likes to do a good job and is more motivated to keep on doing it when they receive recognition, reward them for a good customer service job, recognize their effort and motivate them to keep on working as a team.
“In Grupo Denim, we know the importance to make our customers happy by delivering to them what they expect from us, making a good quality job so they can be sure their next orders will meet their needs”, said Salomon Juan Marcos Villarreal.